FAQs

When will I receive my order?

Within 2-3 business days "In stock items". 2-4 weeks for "Made to Order". For worldwide orders please allow 1-2 weeks depending on location. 

Why was my order refunded?

Orders get refunded due to high risk fraud, billing and shipping is mismatched, using another person's identity. Refunds aren't instant and take up to 3-5 business days or more depending on your bank.

What is the return policy?

Vertical currently does not accept returns. https://thestorevertical.com/policies/refund-policy

Where are you located?

O'Fallon, Illinois 62269

Can I make changes to an order I've already placed?

Please reach out to us IMMEDIATELY! (within 24 hours preferably) at store.vtcl@gmail.com

Vertical is not responsible for lost packages due to incorrect address.